How often should we get feedback from the user/customer? In too many projects user feedback is something that is "nice to have", or...

I've recently observed that sometimes when a team achieves success using agility, management and the team think they no longer require...

As an agile coach it is imperative that you know your agile tools/frameworks and how to apply them. I am frequently put on-the-spot with...

For some teams, soon after the buzz of 'going agile' wears off the iterations/sprints can feel repetitive and even pointless. For...

There are plenty of reasons why data is a CX pros best friend, and even more reasons why the data team is one of CX pros best friends in the

Why don't departments which work directly with customers (i.e. Marketing, Sales, and Operations) typically talk about agility? The...

I recently had the fortune of completing an engagement delivering current and future state customer journey, and an experience design...

I've been asked to present the future of CX and the image above came to my mind. A bit dystopian I admit, however, there is no doubt that...

Every team I have coached started with the same attitude. Only the testers estimate on testing tasks and do the testing and only...

"Do you also look at other experiences, not just the experience of the customer?" I was asked this whilst interviewing a potential...