How often should we get feedback from the user/customer? In too many projects user feedback is something that is "nice to have", or...

I've recently observed that sometimes when a team achieves success using agility, management and the team think they no longer require...

Why don't departments which work directly with customers (i.e. Marketing, Sales, and Operations) typically talk about agility? The...

I recently had the fortune of completing an engagement delivering current and future state customer journey, and an experience design...

Every team I have coached started with the same attitude. Only the testers estimate on testing tasks and do the testing and only...

Customer Experience (CX) used as a tool to ensure Agile development teams are building the right solution for the customer and their needs.